Our Services

Comprehensive Healthcare Navigation

Every service is completely free for patients — no exceptions, no asterisks.

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Specialist Matching

Finding the right specialist in Singapore is harder than it should be. We analyse your condition, history, and location to recommend the most appropriate specialist — not just whoever is accepting new patients.

  • Triage and medical history review
  • Specialty and subspecialty matching
  • Private and restructured hospital options
  • Referral letter preparation
  • Appointment booking and confirmation
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200+ Vetted Specialists

Across all major specialties in Singapore's private and public hospital systems

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Integrated Shield Plan Navigation

Understanding your ward class, riders, and pre-authorisation rights

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Hospitalisation Plan Navigation

When you or a loved one is hospitalised, the last thing you need is confusion over insurance. We help you understand exactly what you're entitled to under your Integrated Shield Plan.

  • Integrated Shield Plan review and explanation
  • Ward class entitlement clarification
  • Rider benefits and exclusions walkthrough
  • Pre-authorisation and insurer communication
  • Claims coordination assistance
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Second Opinion Facilitation

A second opinion can change your treatment path. Whether you've received a cancer diagnosis, been recommended for surgery, or are managing a complex chronic condition, we arrange a credible, independent specialist review.

  • Independent specialist identification
  • Medical records and imaging compilation
  • Referral letter preparation
  • Overseas specialist referral (if appropriate)
  • Post-opinion debrief and next-steps planning
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Independent Expert Review

Particularly valuable for cancer, surgery decisions, and complex chronic conditions

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Trusted Fulfilment Partners

Physical accompaniment via Homage and AIC for patients who need extra support

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Fulfilment & Accompaniment

For patients who need physical support getting to and from appointments, we coordinate with established partners like Homage and AIC to arrange accompaniment services.

  • Appointment escort coordination
  • Elderly and mobility support
  • Post-discharge coordination
  • Caregiver liaison and briefing

Physical escort services are provided by third-party partners. FinConcierge coordinates and oversees — we do not charge patients for coordination.

Transparency

What we don't do — and why

Our model is built on trust. These are not limitations — they are design decisions.

No Referral Fees from Doctors

Collecting fees from specialists for sending patients is prohibited under SMC ethical guidelines. We would never do this regardless.

No Hospital Admission Fees

We don't negotiate per-admission deals with hospitals. This keeps us lean, independent, and genuinely in your corner.

No Marketing Fees from Listings

Doctors in our network are there on merit. We don't accept payment for listing or promoting any specialist.

FAQ

Common questions

Is FinConcierge really free? What's the catch? +
Yes — completely free. FinConcierge is self-sustaining through Fingroup's broader ecosystem. Patients who need healthcare help sometimes also need financial planning support. We earn that trust by helping you first, not by charging you.
How do you choose which specialists to recommend? +
Specialists in our network are Fingroup's doctor-clients — people who already trust the Fingroup brand. Selection is based on specialty, patient ratings, hospital affiliation, and appropriateness for your specific condition. No specialist pays to be listed.
How quickly can I get an appointment? +
For non-urgent cases, most appointments are arranged within 3–5 working days. For urgent situations, we prioritise and can often arrange within 24–48 hours.
Is my medical information kept confidential? +
Absolutely. We comply with Singapore's PDPA. Your medical information is shared only with the specialist you're referred to, with your explicit consent. We do not sell or share your data for marketing purposes.
Can I use FinConcierge for a family member? +
Yes. Many of our users are adult children navigating healthcare for elderly parents, or spouses helping a partner. Simply contact us on their behalf and we'll work with you together.
Do you cover specialist consultations outside Singapore? +
Our primary focus is Singapore. However, for second opinions on complex cases where an international specialist is required, we can assist with overseas referral coordination on a case-by-case basis.

Ready to get started?

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